Mandić D, Panić A, Čičin Šain M. Automated service delivery in hotels: balancing efficiency and human interaction for optimal guest satisfaction. ICEMIT [Internet]. 2023 Dec. 27 [cited 2026 Sep. 21];1(1):167-74. Available from: https://icemit.vpsblace.edu.rs/index.php/icemit/article/view/4