Consumer psychology in the digital era: the impact of social media on impulsive buying

Authors

  • Marina Kostić Toplica Academy of Applied Studies, Department of Medical Studies Prokuplje, Serbia

DOI:

https://doi.org/10.71159/icemit2557K

Keywords:

consumer psychology, impulsive buying, digital environment, psychological factors, social media

Abstract

The transformation of communication models in the digital age has produced profound changes in both the cognitive and affective dimensions of consumer behavior. One particularly salient phenomenon – impulsive buying facilitated by intensive use of social media—has become a focal point of contemporary psychological research. This paper offers a theoretical and empirical synthesis of current findings on psychological processes that stimulate and shape impulsive purchasing decisions within digital environments. Key factors such as impaired self-regulation, emotional arousal, heuristic information processing, and digital cognitive overload are examined in depth. Special attention is given to the influence of algorithmically driven stimuli, visually dominant content, and social comparison mechanisms in triggering purchasing impulses. The aim of this paper is to identify the principal psychological determinants of this behavioral pattern and contribute to the development of integrated models capable of validly explaining the dynamics of impulsive consumption in the context of digital hyperconnectivity.

 

References

Chen, S., Zhi, K., & Chen, Y. (2022). How active and passive social media use affects impulse buying in Chinese college students? The roles of emotional responses, gender, materialism and self-control. Frontiers in Psychology, 13, Article 1011337. https://doi.org/10.3389/fpsyg.2022.1011337

Dholakia, U. M. (2000). Temptation and resistance: An integrated model of consumption impulsive formation and enactment. Psychology & Marketing, 17(11), 955–982. https://doi.org/10.1002/1520-6793(200011)17:11<955::AID-MAR3>3.0.CO;2-J

Gong, X., & Jiang, X. (2023). Understanding consumer impulse buying in livestreaming commerce: The product involvement perspective. Frontiers in Psychology, 14, Article 1104349. https://doi.org/10.3389/fpsyg.2023.1104349

Han, Y. K., Morgan, G. A., Kotisopulos, A., & Kang-Park, J. (1991). Impulsive buying behavior of apparel purchasers. Clothing and Textile Research Journal, 9(3), 15–21. https://doi.org/10.1177/0887302X9100900303

Hausman, A. (2000). A multi-method investigation of consumer motivation in impulsive buying behavior. Journal of Consumer Marketing, 17(5), 403–419. https://doi.org/10.1108/07363760010341045

Hoch, S. J., & Lewenstein, G. F. (1991). Time-inconsistent preferences and consumer self-control. Journal of Consumer Research, 17, 492–507. https://doi.org/10.1086/208573

Hofmann, W., Friese, M., & Strack, F. (2009). Impulse and self-control from a dual-systems perspective. Perspectives on Psychological Science, 4(2), 162–176. https://doi.org/10.1111/j.1745-6924.2009.01116.x

Holbrook, M. B., O’Shaughnessy, J., & Bell, S. (1990). Actions and reactions in the consumption experience: The complementary roles of reasons and emotions in consumer behavior. Research in Consumer Behavior, 4, 131–163.

Hotoi, A. L. (2024). Exploring the impact of digital technologies on consumer behavior in the post-pandemic era. Economics and Applied Informatics, 3(3), 408–417. https://doi.org/10.35219/eai15840409469

Iyer, E. S. (1989). Unplanned purchasing: Knowledge of shopping environment and time pressure. Journal of Retailing, 65(1), 40–57.

Iyer, G. R., Blut, M., Xiao, S. H., & Grewal, D. (2020). Impulse buying: A meta-analytic review. Journal of the Academy of Marketing Science, 48, 384–404. https://doi.org/10.1007/s11747-019-00670-w

Kabir, M. H., Sultana, S., Hossain, M. M., & Islam, S. M. A. (2025). The impact of digital marketing strategies on consumer behavior: A comprehensive review. Business & Social Sciences Review, 3(1), 1–8. https://doi.org/10.25163/business.3110269

Kavas, E., & Kavas, B. (2025). Influence of social media advertising attributes on impulse buying behavior: An empirical analysis across consumer demographics. American Journal of Social Science and Management, 2(5), 1–11. http://dx.doi.org/10.33552/AJSSM.2025.02.000548

Koay, K. Y., Teoh, C. W., & Soh, P. C. H. (2021). Instagram influencer marketing: Perceived social media marketing activities and online impulse buying. First Monday, 26(9). https://doi.org/10.5210/fm.v26i9.11598

Liu, H., De Costa, M. F. S. D. B. M. F., Yasin, M. A. B., & Ruan, Q. (2023). A study on how social media influences on impulsive buying. Expert Systems, 42(1), e13448. https://doi.org/10.1111/exsy.13448

Ngo, T. T. A., Nguyen, H. L. T., Mai, H. T. A., Nguyen, H. P., Mai, T. H. T., & Hoang, P. L. (2025). Analyzing the role of customers’ experiences and emotional responses in shaping Generation Z’s impulse buying behavior on Shopee video platform. PLOS ONE, 20(5), e0322866. https://doi.org/10.1371/journal.pone.0322866

Piron, F. (1991). Defining impulsive purchasing. Advances in Consumer Research, 18, 509–514.

Piron, F. (1993). A comparison of emotional reactions experienced by planned, unplanned and impulsive purchasers. Advances in Consumer Research, 20, 341–344.

Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14(2), 189–199. https://doi.org/10.1086/209105

Rook, D. W., & Fischer, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305–313. https://doi.org/10.1086/209452

Rook, D. W., & Hoch, S. J. (1985). Consuming impulsive. Advances in Consumer Research, 12, 23–27.

Verplanken, B., & Sato, A. (2011). The psychology of impulse buying: An integrative self-regulation approach. Journal of Consumer Policy, 34(2), 197–210. https://doi.org/10.1007/s10603-011-9158-5

Vihari, N. S., Sinha, N. K., Tyagi, A., & Mittal, S. (2022). Effect of mindfulness on online impulse buying: Moderated mediation model of problematic internet use and emotional intelligence. Frontiers in Psychology, 13, Article 1012331. https://doi.org/10.3389/fpsyg.2022.1012331

Weinberg, P., & Gottwald, W. (1982). Impulsive consumer buying as a result of emotions. Journal of Business Research, 10, 43–57. https://doi.org/10.1016/0148-2963(82)90016-9

Weun, S., Jones, M. A., & Beatty, S. E. (1998). Development and validation of the impulsive buying tendency scale. Psychological Reports, 82, 1123–1133. https://doi.org/10.2466/PR0.82.3.1123-1133

Xue, Y., Feng, T., & Wu, C. (2024). How technical and situational cues affect impulse buying behavior in social commerce? Evidence from bored consumers. Frontiers in Psychology, 15, Article 1405189. https://doi.org/10.3389/fpsyg.2024.1405189

Yang, P., Sheng, H., Yang, C., & Feng, Y. (2024). How social media promotes impulsive buying: Examining the role of customer inspiration. Industrial Management & Data Systems, 124(4), 857–876. https://doi.org/10.1108/IMDS-05-2023-0343

Youn, S. H., & Faber, R. J. (2000). Impulsive buying: Its relation to personality traits and cues. Advances in Consumer Research, 27, 179–185.

Zafar, A. U., Liu, X., & Zhang, Y. (2021). The impact of social media celebrities’ posts and contextual interactions on impulse buying in social commerce. Computers in Human Behavior, 115, Article 106178. https://doi.org/10.1016/j.chb.2019.106178

Zhao, Y., Li, Y., Wang, N., Zhou, R., & Luo, X. R. (2021). A meta-analysis of online impulsive buying and the moderating effect of economic development level. Information Systems Frontiers, 24(5), 1667–1688. https://doi.org/10.1007/s10796-021-10170-4

Zhu, H., Yang, Z., Ou, C. X., Liu, H., & Davison, R. M. (2016). Investigating the impacts of recommendation agents on impulsive purchase behaviour. In F. Burstein, H. Scheepers, & G. Deegan (Eds.), Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS) (pp. 1–13). AIS Electronic Library (AISeL).

Downloads

Published

2025-12-29

How to Cite

Kostić, M. (2025). Consumer psychology in the digital era: the impact of social media on impulsive buying . International Scientific Conference on Economics, Management and Information Technologies, 2(1), 485–492. https://doi.org/10.71159/icemit2557K